Customer Services
Hello and welcome to our help pages. Here are some answers to common questions our customers ask us. To answer your question click on one of the boxes and you'll discover how easy it is to track your orders, manage your account and get the answer to lots more questions.
Can we help you?
- About your Order
- How to use this site
- Privacy & Security
- Product FAQ's
- Returns, Replacements & Refunds
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Standard delivery is charged at £5.95 for all UK orders under £49.99, no matter what the quantity or weight....
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If you change your mind about an order and want to cancel it, you can do so up to the point when it is despatched (orders...
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When you place an order, confirmation will be sent to your email address with a link to track your order. You can check...
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However, if you are not in when Royal Mail arrive, a card will be left giving details of the attempted delivery date and...
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We deliver to all UK mainland addresses. International delivery charges are available on request. Please note, Selkin are...
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Delivery dates cannot be completely guaranteed , but we aim to deliver our products to you within 5 (five) to 7 (seven)...
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Yes, just enter your email address when you place your order and we’ll email you immediately your order has been despatched...
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As soon as you have placed your order, you will receive an email confirming that your order has been placed, together with...
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Yes, when you register at selkin.co.uk, you can arrange for a separate billing and shipping address. You can update...
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If, for any reason, you are unable to find the information you‘re looking for or need further help in using our website...
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If you prefer to pay by cheque or postal order, you can post your order and payment to our very simple freepost address:...
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Once you have decided which product you wish to purchase, you can call our Customer Services Team on 0115 9230 710. The...
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Step 1: Browse our product pages which are split into helpful categories: Kitchen Creative, Home & Car, Play, Home...
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If you want to amend or add a new address, click on my account along the top of the homepage and log in. Click on...
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If you cannot remember your password, click on my account along the top, then log in and then click on ‘forgot your...
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If you have already registered, click on my account along the top and log in as normal.
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Registering with us will make your online visits quicker and easier. To begin the registration process, click on Sign...
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The homepage is the starting point of your online shopping experience. From this page you can browse through our entire...
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When you place an order or access your account information, it's done using the Secure Socket Layer (SSL) encryption...
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Personal information is private and we treat it with the highest standards of security and confidentiality. We never...
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We offer a 30 day money back guarantee if you are not entirely satisified with your purchase and a 12 month guarantee against...
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I cannot get the Edger Handle to fit in to the Edger, it keeps slipping out.You will need to push the handle in firmly and...
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On the packaging it says ‘Do not allow the mop head to become dry’!This means whilst the mop head is in use.&...
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The water won’t flow up the tube!Please ensure that you follow the instructions, step-by-step. If the water...
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One of the White Eraser Pens is missing from my box!Please email customerservices@selkin.co.uk and we will send...
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How do I clean the Wedgits™?Wedgits™ are dishwasher safe or can be cleaned using a mild detergent such as Milton...
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I thought the Floral Magic® was made of glass!No the Floral Magic is made from Crystal Styrene, which is a lot stronger...
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What size are the Ironing Board Covers?Large is 53”x18” Ex Large is 58”x20” Can the covers...
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In the unlikely event that you are not entirely satisfied with your purchase, please contact our Customer Services...
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You will be entitled to a replacement, exchange or a full refund. In the first instance, please emailcustomerservices@selkin...
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If a part is missing or becomes faulty within the 12 month guarantee period, please email our Customer Services Team at&...
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In the unlikely event that you are not entirely satisfied with your purchase, please contact our Customer Services Team...
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The top 5 questions
We hope that you are truly satisfied with our service but please do not hesitate to contact our Customer Services Team by email at customerservices@selkin.co.uk or call us on 0115 923 0710 from 8.30am to 5.00pm Monday to Friday (excluding Bank Holidays).
Customer Services
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