Privacy Policy

Personal information is private and we treat it with the highest standards of security and confidentiality. 

We never sell or give any personal information we have about you to any other company. You can rest assured that your credit/debit card and personal information are safe with us. 

With your permission, we'll send you our email newsletters and tell you about our latest products and special offers. That's only if you want us to of course! It's up to you - you're in control of your email newsletter subscription settings. 

Why do we use cookies?
HTTP cookies, more commonly referred to as Web cookies, tracking cookies or just cookies, are parcels of text sent by a server to a Web client (usually a browser) and then sent back unchanged by the client each time it accesses that server. HTTP cookies are used for authenticating, session tracking (state maintenance), and maintaining specific information about users, such as site preferences or the contents of their electronic shopping carts. The term "cookie" is derived from "magic cookie," a well-known concept in UNIX computing which inspired both the idea and the name of HTTP cookies.

Because they can be used for tracking browsing behavior, cookies have been of concern for Internet privacy. As a result, they have been subject to legislation in various countries such as the United States, as well as the European Union. Cookies have also been criticised because the identification of users they provide is not always accurate and because they could potentially be a target of network attackers. Some alternatives to cookies exist, but each has its own uses, advantages, and drawbacks.

Cookies are also subject to a number of misconceptions, mostly based on the erroneous notion that they are computer programs. In fact, cookies are simple pieces of data unable to perform any operation by themselves. In particular, they are neither spyware nor viruses, although cookies from certain sites are described as spyware by many anti-spyware products because they allow users to be tracked when they visit various sites.

How much will postage and packaging cost me (U.K. & Channel Islands only):-

POST FREE for orders £50.00 and over
For orders up to £49.99 - £5.95

Standard delivery is charged at £5.95 for all UK orders under £50.00, no matter what the quantity or weight. We aim to pack your order within 48 hours of you placing your order. Your item should usually arrive within 5-7 working days, however please allow up to 10 working days from placement of order for delivery.

Express delivery (U.K. only) is also available in addition to the above prices and charged at £10.00 per order.  A signature will be required on delivery.  Express delivery orders must be received no later than 12 noon for next day delivery.  However, please note that orders received after 12 noon on a Thursday will be picked and packed on Friday and therefore not delivered until Monday.

Important - we do not refund postage and packing.

Are delivery dates guaranteed?

Delivery dates cannot be completely guaranteed - we aim to deliver our products to you within five to seven working days, but occasionally this is not possible. If you have not received your product within ten working days, please contact our Customer Services Team atcustomerservices@selkin.co.uk or call us on 0115 923 0710 between 8.30am to 5.00pm Monday to Friday.

Do you deliver to International Addresses?

We deliver to all UK mainland addresses. International delivery charges are available on request at customerservices@selkin.co.uk . Please note, Selkin are not responsible for payment of import duty

What happens if I’m not in when you deliver?

All our products are despatched by Royal Mail and will usually require a valid signature as proof of delivery (POD). 

However, if you are not in when your goods arrive, a card will be put through your door giving details of the attempted delivery date and time, and giving you the local sorting office telephone number, address and opening hours.

Tracking your order

When you place an order, confirmation will be sent to your email address.  You can check the status of your order by logging into your account. If you have any questions about your order please contact us atcustomerservices@selkin.co.uk or call our Customer Services Team on 0115 923 0710 Monday - Friday, 8.30am – 5.00pm (excluding Bank Holidays)

Can I cancel my order?

If you change your mind about an order and want to cancel it, you can do so up to the point when it is despatched. Orders are normally processed within 48 hours, so we may have already packed your order and made arrangements for it to be sent when you cancel it.  If this is the case, then we can't always stop the order from being delivered: once you receive the order, just return it to us for a refund of the purchase price paid.

NB: We do not refund postage and packing charges.

Category: Privacy & Security